Frequently Asked Questions

If you have questions specific to the clinic relocation this March, please visit this page: Relocation FAQ


What are your hours and where are you located?

We are located in Alta Vista at 1535 Bank Street, Ottawa ON K1H 7Z1. Our clinic is conveniently located just south of the Glebe and just north of Bank Street & Heron Road. Our clinic hours:

  • Monday – Thursday 9:00 am – 7:00 pm
  • Friday 9:00 am – 4:00 pm
  • Saturday 10:00 am – 2:00 pm

Hours are subject to change with statutory holidays and inclement weather. Please call us at 613-728-9414 to confirm or visit our online booking page to view practitioner-specific availability.


Is there parking available at the clinic?

Yes! There is free on-site (unlimited) parking available at our brand new 1535 Bank Street location.


Do you offer direct insurance billing?

Yes! We offer direct insurance billing for most insurance providers. See our financing page for more information. 


What should I expect with my first visit to the clinic? 

If you are new to the clinic or have never seen one of our practitioners, please visit our What to Expect page. 


What clothing should I wear or what attire is most appropriate for the initial consultation? 

Please wear comfortable, loose fitting clothing. We ask that the area to be examined is accessible and can move freely. You are welcome to change at our facility upon entering the clinic, but please arrive a couple of minutes early to avoid taking time away from your appointment. If you do not have comfortable clothing with you, we will offer you shorts and/or a gown if necessary.


How can I know which of the practitioners is a good fit for me?

The providers at Ottawa Health: Performance and Rehabilitation have taken several additional courses and have gained certifications in new assessment techniques (AMA, FRC, Rehab-U), treatment modalities (Neurofunctional Acupuncture, Shockwave therapy, Coccygeal Manipulation) and specialized programs (Lumbar Spinal Stenosis Bootcamp, GLA:D Hip and Knee OsteoArthritis Program, Pregnancy and Paediatric care).

They also have developed personal interests in managing certain populations, injuries or may share the same athletic background as you. Visit their bio pages for more information on each practitioner. Our front staff will try to book you with the practitioner that best suits your needs. 


Do the chiropractors at Ottawa Health only treat the spine?

No! The chiropractors at Ottawa Health take pride in treating all regions of the body, including headaches, jaw, shoulders, arms, hands, hips, legs and feet! While all of our Chiropractors are excellent practitioners, they each have their own unique interests and additional education. To see which practitioner is your best match, visit our Meet the Team tab. Our clinic assistants can help to match you with the ideal practitioner.


Do I need a referral to see a chiropractor, physiotherapist or massage therapist?

Chiropractors: You do not need a referral to receive chiropractic care. Chiropractors are fully licensed Doctors and are considered primary contact healthcare providers in Ontario. 

Physiotherapists: Some insurance companies will require a referral to see a physiotherapist IF you are planning to use your extended health benefits. Please consult with your extended benefit provider to find out the details. 

Massage Therapists: You will only need a referral if you are using extended health benefits. If you do not have benefits, you do not need a referral. 


Will I need x-rays for chiropractic treatment?

Not typically. X-rays (or radiographs) can play an important role in diagnosis and are taken only when a need has been determined after taking a patient’s case history and conducting a physical examination. You do not require x-rays to receive chiropractic treatments. 


Should I bring my x-rays, diagnostic ultrasound, MRI or other imaging reports with me?

Yes. If you have access to your previous imaging as well as the report, our practitioners will review them with you and use that information to guide the examination and treatment process. Feel free to send it to Frontdesk@ottawahealth.ca and our clinic assistants will automatically add the results to your file. 


What is an adjustment? What is that cracking / popping sound they make?

An adjustment is a highly-skilled and precise maneuver usually applied by hand to a joint for the purpose of restoring movement, improving joint and muscular function. An adjustment uses a low amplitude-high velocity thrust to induce motion at a joint. The single most important aspect of the adjustment is the speed of the thrust. The audible sound (crack, pop, click), is sometimes heard and occurs as a sudden release of gas pressure within the joint. Similar to a pop can! Check out this cool video from our instagram page.