1535 Bank Street, Ottawa, Ontario, K1H 7Z1
www.ottawahealth.ca
1535 Bank Street, Ottawa, Ontario, K1H 7Z1
www.ottawahealth.ca
Ottawa Health: Performance and Rehabilitation (OHPR) is committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).
We collect personal information directly from you for the purposes of providing healthcare services. This includes, but is not limited to:
Medical history, insurance details, and payment information collected after members enroll in our clinic through our secure, encrypted electronic medical records system (Jane App and Accuro EMR), which is not accessible via our website.
The personal information we collect is used to:
Communicate with you regarding your appointments and healthcare needs
Process payments and insurance claims
Conduct internal audits and improve our services
Respond to inquiries (information will only be used for this purpose unless members subscribe to our newsletters)
We may disclose your personal information to:
Third-party service providers who assist with administrative functions (e.g., payment processing)
We ensure that any third parties who handle your information comply with privacy standards as stringent as our own. All information is stored within our electronic medical record platform, Jane App.
We employ administrative, technical, and physical safeguards to protect your personal information. These measures include:
You have the right to access your personal information and request corrections if necessary. To do so, please contact our Privacy Officer at admin@ottawahealth.ca or call us at 613-728-9414. We will respond to your request within 48 hours.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Medical information is securely stored for as long as required by our regulatory bodies. Once no longer needed, personal information is securely destroyed or anonymized.
By providing us with your personal information through our online forms, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy. You may withdraw your consent at any time by emailing us at admin@ottawahealth.ca, subject to legal or contractual restrictions and reasonable notice.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review our Privacy Policy periodically.
If you have any questions or concerns about our Privacy Policy or our data practices, please contact:
Privacy Officer
Ottawa Health: Performance and Rehabilitation
1535 Bank Street, Ottawa, Ontario, K1H 7Z1
Email: admin@ottawahealth.ca
Phone: 613-728-9414
If you believe your privacy rights have been violated, you have the right to file a complaint with our Privacy Officer at admin@ottawahealth.ca or with the Office of the Privacy Commissioner of Canada.
Contact us today to book your first appointment for evidence-based chiropractic care in Ottawa and Alta Vista. We can direct bill for most insurance plans.
Monday – Thusday
8:00 am – 7:30 pm
Friday
8:00 am – 4:00 pm
Saturday
10:00 am – 2:00 pm
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